Knowledge Base > General Information and Configuration > The IGM is powered up, but the CS LED Is not on

in General Information and Configuration

The likely cause is the gateway was powered prior to an account being created. If the account has not been created, do so at this point and register the gateway. After the account has been created and the gateway is registered, factory default the gateway. The CS LED should now come one.

The video below will help guide you through the process of adding a new account.

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