Knowledge Base > Panel Installation > HeliPad Enrollment – the easy way

in Panel Installation

Many people indicate they have struggled to get a HeliPad to properly enroll.  We have found that if you put the HeliPad into enroll mode first by pressing the Menu button, then selecting ENROLL, then press and hold the ENROLL button on the Helix panel, the success rate increases.

This is because the Bluetooth HeliPad will be sending bursts of enrollment packets, so as soon as the Helix system begins listening for the packets, the enrollment will be complete.

It is possible to make it work either way, but we recommend HeliPad then Helix for the sequence of enrollment enabling.

You can watch this video for an example of how this works.

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