Knowledge Base > Panel Installation > Can I use both Ethernet and Cellular connections on Helix?

in Panel Installation

Yes – we recommend that.  Many dealers believe that adding a cellular card makes that the primary data path. This is not true.  Because any network connection could experience an outage, we recommend using Ethernet on every install, and use Cellular as a backup.  If Ethernet fails, Cellular will provide backup of both interactive services AND alarm reporting.


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