With self-contained systems becoming old news, do security dealers really need to spend more on cellular services for their customers?
The whole security industry has bought into cellular. Phone-based Interactive services have become a must-have for consumers. With nearly 7 billion cell phones in the world, this demand is understandable. The challenge for dealers is that most platforms require a cellular module be added to the panel in order to offer interactive plans. Dealers will position this as a value to the consumer, but in reality it is an unnecessary cost.
But isn’t a cellular card required to provide interactive services? With new technology innovations happening every day, the answer is no.
Self-contained systems are widely used, but they need to be installed near an entrance door for the consumer to conveniently control it. However, this presents significant hurdles for dealers to make the communications connection. In order to enable interactive services and more importantly the alarm reporting, the dealer has to purchase a cellular card for around $100 dollars, greatly increasing their account creation costs. In an effort to appease their customers, the interactive providers will arm the dealer with material attempting to demonstrate the value consumers get by having a cellular connection.
So how does the dealer save money, but still provide these valuable services?
With a hub that provides all the benefits of a wireless self-contained platform, but is inherently designed to deliver smartphone interactive services. A system that comes standard with an ethernet port; an uncontained system designed to be easily installed near an ethernet communication point.
Helix provides a supervised ethernet connection on every installation, providing full UL compliant alarm reporting and interactive services for every user. Cellular can now be presented as an added benefit, delivering two supervised communication paths for the security system. By positioning this as an add-on, the consumer can be asked to pay the extra hardware costs, and potentially even a small increase in the monthly fees. They receive the real and psychological value of back-up communications, and the dealer reduces costs.
Wireless innovations are giving dealers new opportunities to reduce account creation costs and grow their businesses. And that’s what Resolution Products strives for.
Helix was invented to provide both dealers and consumers with options. The option to install the system where the dealer needs to, the option for the customer to control using their smart device, and a modular architecture that allows dealers to only add cellular, Wi-Fi or Z-Wave expansion cards when needed. This means the dealer doesn’t have to empty their pockets to keep their customers connected and happy.
Cellular service can be a great thing to provide for the consumer. But it shouldn’t be a mandatory expense. Select a platform that gives both you and your customers choice. Select Helix!
Have an opinion on cellular service? Click here to sign up and share your ideas on the topic.